What is the purpose of process mapping?

The purpose of process mapping is primarily to visualize steps and identify inefficiencies within a workflow or process. By creating a visual representation of a process, individuals and teams can gain insights into how tasks are performed and where bottlenecks, redundancies, or delays may occur. This visualization helps to clarify roles, responsibilities, and the sequence of tasks involved, making it easier to analyze and improve the process.

Identifying inefficiencies through process mapping can lead to more streamlined operations, cost savings, and enhanced overall performance. Additionally, this method enables teams to pinpoint areas that require improvement or redesign for better efficiency and productivity, thereby achieving operational excellence.

Other options like documenting financial performance, improving employee satisfaction, or establishing marketing plans do not accurately capture the focus or outcome of process mapping, as they pertain to different areas of business management.