What feature is common in modern hotels to enhance guest experience?

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Prepare for the UCF MAR3203 Supply Chain and Operations Management Exam. Engage with multiple choice questions and detailed explanations. Secure your success with detailed reviews of key concepts!

The inclusion of electronic key/lock systems in modern hotels significantly enhances the guest experience by providing convenience, security, and efficiency. These systems allow guests to unlock their room doors using key cards or mobile devices, eliminating the hassle of traditional keys. This technology often includes features such as automatic locking, ability to deactivate lost or stolen keys instantly, and in some instances, access to multiple areas of the hotel, like pools or gyms.

Moreover, electronic key systems often integrate with the hotel’s management software, streamlining check-in and check-out processes, accelerating the overall guest experience. This level of technological advancement caters to the expectations of modern travelers who seek ease and modern amenities during their stay.

In contrast, options like online patient-monitoring systems and robot butchering do not relate to hotel operations or guest experiences, and automated toll booths are generally associated with transportation rather than hospitality. Therefore, the choice of electronic key/lock systems stands out as a relevant and impactful feature shaping the contemporary hotel landscape.