What aspect does "delivery performance" assess in supply chain management?

"Delivery performance" primarily assesses how well a company fulfills its delivery commitments to customers. This involves evaluating whether products are delivered on time and in the correct condition, in accordance with what was promised to the customer. Meeting delivery deadlines is critical for customer satisfaction and loyalty, as it directly influences the overall buying experience. Companies that excel in delivery performance often gain a competitive advantage as they build trust and reliability with their customers.

While other aspects, such as production efficiency, quality of customer service, and transportation cost reduction, are important elements of supply chain management, they do not directly define delivery performance. Instead, they may serve as underlying factors that can influence a company's ability to meet delivery commitments. However, the primary focus of delivery performance is explicitly on the outcomes related to fulfilling those commitments rather than the broader operational metrics.